Director, Software Engineering

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Director, Software Engineering. About the job This position is needed to lead the strategy, execution, and organizational excellence for multiple engineering teams or a critical domain area at Twilio. As Director, Software Engineering, you'll operate at both strategic and operational levels, owning multi-quarter outcomes, shaping roadmap direction, and ensuring the delivery of high-quality, scalable, reliable systems aligned to Twilio's business priorities. You'll drive engineering excellence and establish strong operating mechanisms across complex, interdependent teams. Responsibilities In this role, you’ll: Define and drive the engineering strategy and roadmap for your area, ensuring alignment with business objectives Partner closely with product, architecture, and executive leadership to co-create strategy and translate it into actionable execution plans Build, inspire, and scale high-performing teams; foster a culture of ownership, accountability, and continuous improvement Establish robust operational mechanisms for predictable, high-quality delivery across complex, distributed systems Make investment trade-offs, prioritize resources, and ensure technical health and system reliability for the long term Mentor engineering leaders, cultivate talent, and champion diversity and inclusion across the organization Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 15+ years of experience in software engineering, with a minimum of 5 years in senior engineering leadership roles (Director or above) Deep expertise in software development life cycle, system design, distributed systems, and system reliability Demonstrated ability to lead strategy and execution for large-scale, complex engineering organizations Proven success building and scaling high-performing teams and establishing strong operational mechanisms Strong technical judgement and capability to make portfolio-level trade-offs and prioritize investments Excellent communication skills, influencing ability, and partnership with cross-functional stakeholders, including executive leadership Track record of driving engineering excellence and championing best practices in system design, development, and operations Desired: Experience in high-growth technology companies, cloud platforms, or SaaS environments Background in architecting large-scale, distributed systems and high-reliability platforms Experience working with geographically distributed teams and managing through periods of significant scale or transformation Technical or advanced degree in computer science, engineering, or related field Familiarity with Agile or Lean methodologies in product development Proven experience managing organizational change and building culture Success in navigating ambiguity and delivering impactful results in dynamic ... (truncated, view full listing at source)