Senior CRM Strategist

Senior CRM Strategist RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $10B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue. We’re a remote‑first crew of 120+, spread across 25 countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in. ABOUT THE TEAM You'll be one of the first members of a small, cross-functional group of app monetization subject matter experts who partner directly with RevenueCat customers and prospects. Think of it as RevenueCat's in-house growth advisory practice. As part of the broader Customer Growth org, this team designs and implements high-impact growth strategies spanning User Acquisition, Conversion Rate Optimization, and Lifecycle Marketing. Your CRO Designer counterpart obsesses over paywalls and conversion flows. Your UA Strategist partner knows the ins and outs of scaling paid acquisition profitably. You'll obsess over everything that happens after the install and the paywall: how users are engaged, retained, and recovered when they churn. You'll also collaborate closely with our content, marketing, and advocacy teams to turn real-world project outcomes into templates, case studies, webinars, and best-practice guides for the broader app community. ABOUT THE ROLE Here's something we hear regularly on customer calls: "We know our trial conversion rate. We know our monthly churn. But we have no idea how to actually reach the right user at the right moment to prevent them from leaving - or bring them back once they do." That gap - between having subscription data and actually using it to drive retention - is one of the biggest unsolved problems in mobile. Most app teams are flying blind on lifecycle marketing. They blast generic push notifications to their entire user base. They have no idea which users are about to churn until it's too late. They struggle to connect their subscription events (trial started, billing failed, cancellation pending) to their CRM tools in a way that triggers timely, personalized messaging. And when they do set up automations, they can't measure whether those campaigns actually moved the needle on revenue. RevenueCat sits on the richest subscription dataset in mobile. We already know exactly what happens across the entire subscriber lifecycle - who starts a trial, who converts, who hits a billing issue, who cancels, who comes back. We integrate with the leading CRM and engagement platforms (Braze, Iterable, OneSignal, CleverTap, Customer.io http://Customer.io, Airship) so that our customers can trigger campaigns based on real subscription events. But tools and integrations alone aren't enough. Our customers don't just need better data pipes - they need someone who's been in the seat. Someone who's built the onboarding sequences that doubled trial conversion, designed the win-back flows that recovered 15% of churned subscribers, and knows which messaging levers actually move retention for subscription apps. That's this role. As Senior CRM Strategist, you'll work directly with customers - running discovery sessions, auditing their lifecycle setups, designing engagement frameworks, and helping them connect RevenueCat's subscription data to their CRM platforms so they can finally reach the right user at the right moment. Then you'll take what you learn across dozens of these engagements and feed it back: into our product roadmap, into reusable playbooks, and into public-facing content that positions RevenueCat as the place where serious app builders come to figure out retention. This is not a "give advice ... (truncated, view full listing at source)