Brand & Communications Manager

Brand & Communications Manager WHO WE ARE Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada. ROLE OVERVIEW We’re hiring a Communications Manager to own how Serval shows up in the press, in the industry, and in the rooms where the AI agent category is being defined. This is a player-coach role: you’ll do the work yourself today — creating new content concepts like research or podcasts, pitching reporters, drafting executive op-eds, shaping launch narratives, running point in a crisis — and build the comms function as we scale. You know the reporters covering AI, enterprise software, and the future of work better than they know themselves; building real relationships with them; and turning Serval’s news, customers, and POVs into stories that move the category. You’ll partner with our founders on thought leadership — the kind that gets quoted, not just published — and run the announcement playbook for funding rounds, product launches, customer wins, and major hires. You’ll report to the SVP of Brand & Communications and work closely with our founders, who care deeply about how Serval is talked about. If you’ve been waiting for a comms role where the company actually has something to say, this is it. WHO YOU ARE - A reporter’s comms person. You think like a journalist first — what’s the story, what’s new, why now — and pitch like one. You’d rather land one great feature than five recycled mentions. - A builder. You’re excited that there’s no comms playbook to inherit, and you want to write the one that defines how AI infrastructure companies talk about themselves. - Sharp on the page. You can draft a press release, an op-ed, a CEO post, and a crisis statement before lunch — and each one sounds like a different voice on purpose. - Calm under fire. When a reporter calls at 8pm with a hard question, you know what to say, what not to say, and how to make sure the founder feels supported through it. - Genuinely interested in AI and enterprise software. You don’t need to be technical, but you should be able to read a product announcement, understand what’s actually new, and know which reporters will care and why. - A connector. You build real relationships — with reporters, analysts, customers, and inside the company — and you treat them like the long-term assets they are. WHAT YOU’LL DO - Media strategy and execution: build the target reporter list, develop relationships, and run proactive and reactive press across AI, enterprise tech, business, and trade outlets. - Pitch and place. You’ll be the one drafting the pitch or working with our agency partner to do so. You are hands-on and the agency is yo ... (truncated, view full listing at source)