Product Specialist - Customer Agent

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments. The Product Specialist will report directly to the Segment Director and will be deployed strategically across: Pipeline generation initiatives High-priority in-flight pursuits Strategic partnership opportunities Upmarket expansion motions This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth. What you’ll do: Revenue Acceleration Pipeline Generation Own dedicated pipeline generation efforts for Customer Agent within assigned segment Partner with AEs to identify, qualify, and advance Customer Agent opportunities Proactively source and create net-new Customer Agent pipeline Execute focused outbound and partnership-driven motions Deal Support Conversion Engage in high-priority in-flight opportunities to improve win rates Lead Customer Agent discovery and value articulation conversations Position Customer Agent within broader K:Service value narrative Drive urgency and executive alignment in late-stage pursuits Strategic Partnership Activation Partner with leadership to activate RCS / Google partnership opportunities Identify accounts that can leverage Customer Agent in partnership contexts Coordinate with Product and GTM teams on joint execution strategies Cross-Functional Collaboration Work closely with: Segment AEs Product team Solutions Architects Marketing Partnerships Provide field feedback to Product to inform roadmap and positioning Help build repeatable Customer Agent sales plays Focus Ownership Maintain singular focus on Customer Agent performance within segment Track and report pipeline creation, influenced revenue, and close rate impact Operate as the segment’s go-to commercial expert for Customer Agent Who you are: Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred) Strong pipeline generation skills Experience running complex, multi-stakeholder sales cycles Ability to drive urgency and executive alignment Comfort working cross-functionally with Product and Solutions Strong business acumen and storytelling skills Track record of outperforming quota Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring proc ... (truncated, view full listing at source)