Engagement Director — Strategic Transformation & Customer Success Leader

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 05/31/2026. The Slack Practice Engagement Director is a senior strategic leader responsible for helping enterprise customers achieve measurable business transformation and long-term success through Salesforce solutions. Acting as a trusted executive advisor, this role bridges strategy, sales, delivery, and customer success to shape, position, and lead complex, high-impact engagements across a portfolio of strategic accounts. Partnering closely with Services Sales, Account Executives, Solution Architects, and Delivery leaders, the Engagement Director owns both pre-sales and post-sales engagement strategy — from solution visioning and proposal development to executive stakeholder alignment and successful delivery execution. This role is ideal for a consultative leader who thrives in executive-facing environments, excels at navigating complex enterprise transformations, and is passionate about driving customer outcomes at scale. Your Impact Strategic Client Leadership Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives. Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes. Build long-term executive relationships that foster customer trust, adoption, and advocacy. Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change. Pre-Sales & Solution Strategy Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including: Opportunity qualification Strategic solutioning Scope definition Statement of Work (SOW) development Delivery planning and staffing strategy Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals. Influence customer decision-making by clearly articulating business value, implementation strategy, and transformation outcomes. Act as the executive delivery expert throughout the sales cycle, ensuring proposals are both commercially viable and operationally executable. Delivery Oversight & Customer Success Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes. Act as the senior escalation point for both customers and internal delivery teams. Proactively identify and mitigate delivery risks, stakeholder misalignment, and at-risk account situations. Ensure customer engagements conclude with high levels of satisfaction, measurable value realization, and strong referenceability. Maintain oversight across multiple strategic enterprise accounts simultaneously. Leadership & Organizational Impact Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices. Contribute to the evolution of internal methodologies, governance models, and standardized engagement frameworks. Build strong internal partnerships across Sales, Professional Services, Customer ... (truncated, view full listing at source)