Mid Market Account Manager - Abu Dhabi

Mid Market Account Manager - Abu Dhabi Role Title: Mid Market Account Manager Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The team As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships. Role overview As a Mid Market Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth. What will you be doing - Manage a portfolio of mid market restaurant partners, acting as their main point of contact at Deliveroo - Build strong relationships with partners and run regular performance and business reviews - Identify and execute growth opportunities to increase order volume and partner performance - Monitor operational metrics and support partners in improving service quality - Drive adoption of Deliveroo marketing tools, promotions, and campaigns - Support partner onboarding and expansion onto the Deliveroo platform - Collaborate with internal teams to resolve issues and drive partner success What skills you need - 3+ years in a commercial role in a fast paced environment - Strong relationship management and stakeholder engagement skills - Commercial mindset with the ability to identify growth opportunities - Analytical ability to interpret performance data and drive actions - Clear communication and influencing skills with partners and internal teams - Strong organisation and ability to manage multiple accounts - Problem solving mindset and ability to navigate operational challenges - Collaborative approach when working cross functionally Benefits and Diversity - 25 days of Annual Leave - Comprehensive medical insurance - Annual flight allowance (for employee only) - Free Deliveroo Plus - Maternity and paternity benefits - End-of-year parties & regular social events - An extremely fun team to work with!