IT Support and System Administrator (USA)

IT Support and System Administrator (USA) Work with cutting-edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter drone sector. Our customers are some of the most demanding in the world, including militaries, government agencies, airports, critical infrastructure, law enforcement and many others. The counter drone sector is rapidly changing, with DroneShield being in an arms race against state-backed drone manufacturers globally. DroneShield’s American operations are headquartered in Washington DC / Northern VA area, home to a growing team of approximately 40 highly skilled professionals. This office plays a critical role in the company’s global success, leading U.S.-focused R&D, sales, and customer support, and working closely with American defense and security stakeholders to deliver mission-critical counter drone solutions tailored to local operational needs. As one of Australia’s largest publicly listed defense companies and a member of the ASX200, DroneShield is experiencing sustained hypergrowth. Global revenue increased from approximately US$38 million in 2024 to over US$125 million in 2025, representing growth of more than 400% year over year, alongside record profitability and cash flow. The global counter-UAS market is estimated at approximately US$100 billion and remains at an early stage, positioning DroneShield as a global market leader and the only publicly listed pure-play counter drone company worldwide. DroneShield has grown from just 11 employees in 2017 to more than 450 employees globally today, with continued expansion planned across the United States, Europe, and APAC. The company invests over US$33 million annually in R&D, maintains a global sales pipeline exceeding US$1.65 billion, and continues to scale manufacturing and deployment capacity to meet accelerating demand. The Washington DC / Northern Virginia office is central to DroneShield’s long-term U.S. strategy - bringing innovation closer to the customer, strengthening domestic capability, and supporting national security, public safety, and critical infrastructure protection outcomes across the United States About the role DroneShield is seeking an IT Support and Systems Administrator with relevant experience to join the IT Team and support the U.S. office. The IT team is responsible for providing excellent end-user experience and services for our staff. They deliver prompt technical support, troubleshooting issues, and ensure the smooth operation of hardware, software, and network systems to minimize disruptions. The team also manages system maintenance, internal applications and drives overall organizational productivity. The IT team must work closely with Engineering and Security teams to maintain a high level of security. Responsibilities, Duties and Expectations Provide first point of IT support contact for all U.S.-based staff Provisioning of workstations for users with various company SOE and requirements Understanding of up-to-date IT-related security practices Implementation and configuration of IT hardware and software solutions for end-users Troubleshoot all ICT related issues Manage Helpdesk tickets, planning and prioritization, systemically minimizing backlog and ensure operational efficiency The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks Qualifications, Experience and Skills Expertise in MS Entra ID and Intune MDM administration and CMMC Understanding of Windows, MacOS and Linux OS environments Experience working with backup solutions for on-premises and cloud environments Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions Proficiency using tools such as PowerShell and Bash Relevant exposure to incident management ... (truncated, view full listing at source)