Key Account Manager Crew Lead - Spain 🇪🇸

Key Account Manager Crew Lead - Spain 🇪🇸 YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. THE KEY ACCOUNT MANAGEMENT TEAM Our Account Management team’s purpose is to make our key accounts grow with Alan. We are looking for someone to help us take care of our growing portfolio of clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems. ⭐️ THE ROLE ⭐️ As a Key Account Manager Crew Lead, you will: - Support the team to: - Handle a portfolio of companies - Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them. - Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers. - Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points. - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. - Drive change in products and services, and act as the voice of the customers to product and operations teams. - Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams. - Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding) - Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives - Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges - Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team - Lead the renewal campaign. ⭐️ IS IT WHAT YOU ARE LOOKING FOR? ⭐️ You may be a great fit at Alan if you have/are: - At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels - Proven experience managing or leading a Sales or Account Management team (3+ years) - ... (truncated, view full listing at source)