IT Support Specialist

About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI Agent Engineering observability and evaluation platform , empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com , Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. The Opportunity We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us in the office on an as-needed basis and for team events. What You'll Do: 🔧Technical Support Systems Management Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender. Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues. Maintain and document standard operating procedures for IT systems and user support. 🔐 Security Compliance Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance. Assist in responding to security questionnaires from prospects and partners as part of the sales process. Monitor system logs and alerts to detect and remediate potential threats. Ensure compliance with identity and access management protocols across all integrated platforms. 📊 Process Improvement Automation Assist in tracking and reporting IT and security metrics for internal review and audits. Identify opportunities for automating manual tasks and improving operational efficiency. Help manage asset inventory, software licenses, and endpoint lifecycle tracking. 🤝 Collaboration Communication Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives. Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security. Contribute to internal documentation and user training materials. What We're Looking For 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment. Hands-on experience with: - Google Workspaces admin console SSO - Office 365 suite - Zoom admin controls - Atlassian (Jira, Confluence) - GitHub (user access, integrations, permissions) - Kandji or similar MDM solutions - Bitdefender or similar endpoint protection tools - Scripting or programing language Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS. Experience assisting with or completing security questionnaires for sales enablement. Strong understanding of identity and access management principles. Excellent written and verbal communication skills. Self-starter comfortable working independently in a remote environment. The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon ... (truncated, view full listing at source)