Director, Customer Marketing

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is at the forefront of hybrid observability and AIOps innovation. With our roots in IT infrastructure monitoring and our recent breakthroughs in AI agentic operations via Edwin AI, we are helping the world’s most sophisticated enterprises gain full visibility and control over their complex IT environments. Our customers rely on LogicMonitor to consolidate legacy tools, modernize their operations, and drive operational efficiency — and they love us for it. As we enter this next phase of growth, we are in search of a Director, Customer Marketing. This role is a strategic experienced leader whose scope spans programs that strengthen relationships with LogicMonitor’s global customer base and translate customer success into measurable business growth. The Director, Customer Marketing is responsible for designing and scaling strategies that increase retention, accelerate upsell and cross-sell, and expand advocacy across the customer lifecycle. The ideal candidate combines customer empathy with business acumen, bringing deep experience in enterprise B2B marketing, advocacy development, and executive engagement. They will lead a high-performing team that drives adoption, expansion, and advocacy through data-driven campaigns, executive programs, and customer storytelling. Here's a closer look at this key role: Develop and lead LogicMonitor’s global Customer Marketing strategy and team , focused on retention, upsell, cross-sell, and advocacy-led expansion, including executive engagement programs. Design and execute full-funnel customer programs that increase product adoption, deepen engagement, and drive measurable revenue impact across the customer lifecycle. Own Customer Advocacy and Storytelling programs , including case studies, peer reviews, analyst references, and customer speaker recruitment. Lead Executive engagement initiatives such as the Customer Executive Advisory Board, executive roundtables, and strategic relationship programs that strengthen customer partnership and loyalty. Develop and orchestrate the exec briefing program for top customers. Partner with Customer Success, Sales, Marketing, and Operations to define account-based engagement st ... (truncated, view full listing at source)