Collections Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role: Are you ready to elevate your career? Join our team as a  Credit and Collections Specialist  and play a vital role in our financial operations. You'll ensure our customers stay on track while contributing to the success of our business. This is your opportunity to grow, make an impact, and be part of a dynamic team. Key Responsibilities: -  Customer Engagement:  Initiate proactive collection calls to customers, using sound business judgment to assess account solvency and payment willingness. -  Payment Support:  Assist customers in staying current on payments by providing necessary documentation and support. -  Billing Resolution:  Collaborate with the Sales Operations team to resolve billing disputes and ensure customer satisfaction. -  Account Management:  Identify and escalate problematic accounts to Credit and Sales management for timely resolution. -  Financial Distress Support:  Partner with credit analysts to manage financially distressed accounts, negotiate payment plans, and recommend suspensions when needed. -  Process Improvement:  Contribute to process improvement projects to enhance operational efficiency. -  Reporting and Compliance:  Provide detailed portfolio reports to credit management and ensure adherence to company policies. -  Team Training:  Share your expertise by training and mentoring team members as needed. Qualifications: - Minimum of 1 years of experience in customer service or collections. - Strong communication and negotiation skills. - Ability to collaborate effectively with cross-functional teams. - Detail-oriented with excellent organizational skills. - Proficiency in [insert relevant tools/software, if applicable]. Why Join Us? - Be part of a team that values your skills and contributions. - Opportunities for professional growth and development. - A supportive and collaborative work environment. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Sale ... (truncated, view full listing at source)