Senior Lead – HR Shared Services & Benefits

Senior Lead – HR Shared Services & Benefits [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR LEAD – HR SHARED SERVICES & BENEFITS TO JOIN OUR HUMAN RESOURCES GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] The Senior Lead – HR Shared Services & Benefits is responsible for supporting the day-to-day administration of employee benefits, wellness initiatives, occupational health coordination, and mobility operations across M-KOPA. The role provides operational support to the Global Mobility & Benefits Manager while ensuring consistent delivery of employee support services, accurate benefits administration, vendor coordination, and compliance with internal policies and statutory requirements. The position also partners closely with People Analytics and HR Systems teams to support reporting, process improvement, and service excellence across HR Shared Services operations. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] KEY RESPONSIBILITIES 1. Benefits Administration & Operations - Administer employee benefits programs, including medical insurance, pension, and related welfare schemes. - Coordinate employee enrolments, updates, exits, and benefit changes within agreed timelines. - Process claims support, resolve employee benefit queries, and coordinate provider escalations where necessary. - Maintain accurate employee benefits records and documentation. - Liaise with insurance brokers, underwriters, and benefits providers to ensure smooth service delivery. - Support annual benefits reviews and monitor utilisation trends and employee participation. - Communicate benefits policies, updates, and enrolment information to employees. - Escalate complex or high-impact benefits issues appropriately. 2. Occupational Health & Safety Coordination - Act as the first point of contact for occupational health and safety support queries. - Coordinate pre-employment, periodic, and exit medical examinations. - Support work injury administration processes and WIBA claim coordination. - Maintain accurate injury logs, incident records, and related documentation. - Support DOSH reporting requirements and occupational safety compliance activities. - Track occupational health metrics and ensure timely follow-up on required actions. - Escalate complex occupational health matters to the Global Mobility & Benefits Manager where required. 3. Employee Wellness & Mobility Support - Coordinate quarterly wellness activities, employee engagement initiatives, and health campaigns. - Manage wellness partnerships, including gym and fitness provider relationships. - Monitor wellness participation, engagement rates, and programme effectiveness. - Coordinate health screening activities, vaccination drives, and wellness workshops. - Support emergency evacuation planning and related provider coordination. - Assist with employee relocation processes and international assignment support. - Coordinate visa, work permit, and immigration documentation support where required. - Prepare wellness communications, reports, and engagement updates. 4. Communication, Vendor Coordination & Service Support - Conduct benefits onboarding sessions and orientation for new employees. - Provide ongoing employee support relating to benefits, mobility, and wellness programmes. - Coordinate Purchase Orders (POs), invoice tracking, approvals, and vendor payment follow-up in collaboration with Finance and Procurement teams. - Manage benefits and mobility support requests through Freshservice or equivalent ticketing platforms while ensuring SLA adherence. - Monitor support queues, ticket resolution timelin ... (truncated, view full listing at source)