Operations Support Specialist - (BDR / Marketing )

Are you passionate about working with systems and processes to help drive business growth? Do you enjoy solving problems, improving workflows, and supporting high-performing teams? We’re looking for a Operations Support Specialist to join our team. In this role, you’ll help ensure our systems and processes run smoothly, enabling our Business Development Representatives (BDRs) to efficiently engage with leads and deliver results. You’ll play a key role in maintaining and improving the tools and workflows that support lead delivery, working across platforms like Salesforce and Outreach while contributing to process improvements and automation initiatives. About the Role As a Operations Support Specialist on our Lead Enablement team, you will: Support Operational Processes & Systems Support Salesforce and related tools used by BDRs Assist with lead routing and workflows to ensure leads are delivered accurately Monitor system performance and identify issues impacting lead flow Complete operational requests within defined SLAs Create and maintain job aids and process documentation Troubleshoot & Resolve Issues Investigate and resolve system and process issues impacting the business Partner with internal teams to identify root causes and implement solutions Escalate more complex issues when needed, ensuring timely resolution Improve Processes & Support Automation Identify opportunities to improve processes and reduce manual work Assist in building and maintaining automation workflows (e.g., ticketing processes, system updates) Support updates to workflows as business needs evolve About You You’re a strong fit for this role if you: Enjoy working with systems, data, and processes Are detail-oriented and take pride in getting things right Like solving problems and identifying better ways of working Can manage multiple priorities in a fast-paced environment Communicate clearly and work well with cross-functional teams Skills & Experience Bachelor’s degree or equivalent experience 1–3 years of experience working with CRM platforms (Salesforce preferred) Familiarity with sales engagement tools (e.g., Outreach, High Velocity Sales or similar preferred) Strong problem-solving and analytical skills Highly organized with strong attention to detail Ability to manage multiple tasks and prioritize effectively Experience supporting operational workflows, data quality, or systems administration Exposure to process improvement or automation tools is a plus What You’ll Deliver Accurate and reliable lead data across systems Efficient execution of workflows and operational processes Timely resolution of system and process issues Clear, up-to-date documentation and job aids Contributions to continuous improvement and operational efficiency Why This Role Matters This role is essential to ensuring our marketing and sales teams can operate efficiently and effectively. By supporting systems, improving processes, and maintaining data quality, you’ll directly contribute to better lead outcomes and overall business performance. #LI-DD3 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and sk ... (truncated, view full listing at source)