UX Design Strategist

Workflow Design Studio – Service Designer/UX Design Strategist Solution Consulting
(pre-sales) Location: Tokyo (Japan)   The Team The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.    The Role Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives. You'll leverage ServiceNow's Now AI Platform to co-create transformative solutions with enterprise clients.     What you get to do in this role: Work with sales teams and clients to position our services and identify business problems our team can help solve using our proven, design-led methodology Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) and delivery partners Prepare, lead end to end engagements organising clients, team members with structured plans Articulate and logically communicate concepts with technical and non-technical audiences Co-create future state solutions with customers and colleagues Transform co-created future state narrative design into an experience, enhance and refine through validation of design concepts. Design impactful ways of relating ideas and concepts to executive audiences Synthesize, collaborate to create engagement stories and artefacts to share with the wider community and product teams. Share the engagement stories to drive awareness and demand Present at executive briefings and marketing events Thought lead, continually improve our methods and processes Stay current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains In order to be successful in this role, we need someone who has: 5+ years of experience working as part of a sales/consulting organization preferably working with enterprise software products 5+ years of Service Design experience with the ability to envision and inspire holistic customer-centric, AI-enabled solutions Self-starter able to create and foster relationships with key stakeholders and co-workers Currently living in Japan and are fluent in business-level Japanese Comfort and ease in customer-facing meetings (pitching and planning sessions) Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes Experience in conceptualization, design strategy, UX and direction of solution prototypes Experience designing AI-powered workflows, including how AI agents, automation, and data services augment human roles. Strong capability to design across service layers: customer journeys, business processes, organizational systems, and enabling technologies. Familiarity with AI-powered design and collaboration tools (e.g., Figma, Miro, Adobe XD or similar). Proficiency with modern design and collaboration tools including Figma (e.g. Figma Make), Miro (Miro Assist), Adobe Creative Suite and experience with AI-powered design assistants (Claude, ChatGPT, Midjourney or similar) Solid project management skills and collaborates well with diverse disciplines in a dy ... (truncated, view full listing at source)