Program Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Program Architects are strategic advisors and Salesforce platform guides for our largest enterprise customers. They combine deep technical expertise in architecture, AI, and enterprise integration with the ability to engage at the C-suite level — painting a solution vision, architecting systems that orchestrate autonomous AI agents, and guiding teams through delivery. This role sits at the forefront of the Agentic Enterprise, helping customers transform the way humans and digital agents work together. What You'll Be Doing Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team Guide the evaluation of business and technical requirements, and ensure solutions are scalable and follow standard methodologies Partner with project and engagement managers on planning and implementation in close collaboration with the customer Review and shape project vision, implementation approach, and key delivery artefacts Proactively manage issues and facilitate effective engagement with executives, account teams, engineering, and product management Mentor and develop diverse teams — customers, partners, and colleagues — across both technical delivery and non-technical topics such as communication strategy and executive influence Drive internal growth by contributing to innovations, building a strategic brand, and sharing knowledge to develop teammates' skills Support pre-sales activities where required to position Salesforce Services Contribute to Salesforce's community commitments by joining or leading volunteering activities aligned with our 1-1-1 model What We're Looking For Required Qualifications 10 years of experience as an Architect with demonstrated leadership driving digital transformation in a matrixed organization Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Data Cloud, Retrieval-Augmented Generation (RAG), AWS, and CDNs Ability to analyze, design, and optimize business processes via technology and integration Experience guiding customers and project members in rationalizing and deploying emerging technology for business use cases Ability to work independently and as part of a distributed team Rapidly learn new technologies alongside strong presentation, communication, and facilitation skills Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Qualifications Detailed understanding of Web Services, Data Modeling, and Enterprise Application Integration, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM) Ability to build and maintain key relationships with C-level and mid-level decision makers Experience as a Senior Architect and/or CIO/CTO in a mid-to-large organization, leadin ... (truncated, view full listing at source)