Junior PMO / Business Operations Associate Intern

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This internship contributes to operational excellence within Ciena Global Services by enabling efficient, scalable delivery capabilities that enhance the customer experience. The role provides hands-on exposure to business operations, project coordination, and cross-functional collaboration in a global environment. How you will make an impact: Coordinate cross-functional initiatives across PMO, operations, and service delivery teams Maintain project schedules, action items, and documentation to enable delivery transparency Update and standardize project documentation, playbooks, and process materials Produce reports, dashboards, and trackers that surface operational metrics and project status Collect, validate, and analyze data to identify trends, gaps, and improvement opportunities Document workflows and contribute to process improvement initiatives Contribute ideas and insights during team meetings and operational discussions The must haves: Bachelor’s degree in Business, Management, Operations, or a related field (in progress) Working knowledge of Microsoft Office applications, including Excel for data tracking and reporting, PowerPoint for presentations, and Word for documentation Ability to organize and manage multiple tasks and deadlines concurrently Written and verbal communication skills applied in a professional environment Attention to detail applied to documentation, data, and reporting activities Initiative and ability to operate in a fast-paced, evolving environment Collaboration across teams to build effective working relationships Comfort working with data to support reporting and operational visibility Nice to haves: Background in data visualization or reporting tools such as Power BI or dashboarding solutions Exposure to project management concepts, including timelines, tracking, or foundational PM principles Familiarity with collaboration or content management tools such as SharePoint Pay Range: The hourly pay range for this position is $20.50 - $27.50 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.