Analyst, Investigations, Fraud, UK - Card Disputes

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. About the Role: As a Dispute Analyst, you’ll be working in the Ongoing Monitoring team at Tide. To carry out this role efficiently, you need to be organised and able to remain calm under pressure. You will be responsible for investigating fraud and scam activities. Additionally, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. Strong communication skills are essential, as you will need to interact with Tide members and resolve their queries promptly. Your interpersonal skills will be crucial when working with many of Tide’s internal and external stakeholders, and you must take initiative in a busy and ever-changing work environment. Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required. Some of the Things You’ll Be Doing: Raising chargeback requests on behalf of our members. Responding to queries from our finance partners and third-party financial institutions. Reviewing the chargeback/representation documents received from our finance partners. Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection. Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers. Researching and investigating disputed card transactions and performing network analysis. Making outbound calls to our members, if required, to resolve queries immediately. What We Are Looking For: A minimum of 1+ year of fraud/investigation experience; experience in the banking industry is a plus. Keen interest in transaction monitoring, financial crime, or fraud. Ability to remain calm under pressure. Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders. Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment. Problem-solving skills and a willingness to share your solutions. Prior customer service experience. What you’ll get in return: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get: Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves ... (truncated, view full listing at source)