IT Support Engineer, MENA

IT Support Engineer, MENA IT Support Engineer — Part-Time MENA About Brain Co. Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries. - Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value - Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses - Streamlined hospital patient care → 40% better outcomes, 80% less admin work - $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks The Role As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales. What You’ll Work On Help Desk & Employee Support - First-line IT support for a 70+ person team — hardware, software, and account issues - On-site and remote support across macOS and Windows - Maintain runbooks and self-service resources to reduce repeat requests Onboarding - Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning - Execute provisioning workflows and fulfill access requests per our access entitlement model - Coordinate with HR and hiring managers on start dates and equipment needs Offboarding - Run offboarding on last days: disable accounts, revoke access, recover equipment - Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests - Own the access request queue and fulfill approved requests within our 2-hour SLA - Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices - Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running - Help maintain office network infrastructure and troubleshoot connectivity issues - Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics You Might Be a Great Fit If You… - Have 2+ years of IT support or helpdesk experience, ideally at a startup - Are comfortable in Okta — provisioning, groups, and SSO troubleshooting - Have run onboarding and offboarding workflows and understand the security stakes - Are organized and dependable — you juggle open requests without dropping the ball - Communicate clearly with non-technical employees - Work independently and surface issues proactively Bonus points for: - Google Workspace administration - MDM experience (Jamf, Kandji) - SOC 2 access control or IT audit exposure - Basic scripting (Python, Bash) Why Join Us - Real ownership from day one — you’ll run IT operations, not just execute tickets - Work at a company deploying AI to governments, hospitals, and critical industries - Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role - Competitive hourly compensation