Associate Manager, Strategy & Operations, Merchant Onboarding & Experience

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth. </p> <h2><strong>About the Role</strong></h2> <p>We’re looking for an Associate Manager, New Verticals Strategy Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant integration experience. In this role, you’ll help merchants connect their POS or Inventory management system seamlessly to the DoorDash marketplace. In this role, you will be responsible not only for operating and scaling SSIO, but also for defining how DoorDash transitions POS and inventory providers (Px) from legacy, manual onboarding flows into a unified, self-serve model. You will design the operating frameworks that allow us to support hybrid onboarding states, including providers that serve both NV and Rx, while ensuring consistent merchant experiences, clear internal ownership, and scalable systems.</p> <p>You will partner deeply with Product, Engineering, Sales, Merchant Ops, and external providers to determine when, how, and for whom self-serve onboarding is the right path—and how to operationalize that transition without disrupting merchants or internal teams.</p> <p>This role sits at the intersection of product strategy, platform operations, and execution, requiring strong judgment, systems thinking, and the ability to lead through ambiguity.</p> <h2><strong>You’re Excited About this Opportunity because you will…</strong></h2> <ul> <li><strong>Develop and build the critical tools</strong> that our merchants need to integrate and partner with DooDash, and ultimately reach more customers</li> <li><strong>Have game-changing impact </strong>on our merchants’ integration experience with DoorDash</li> <li><strong>Strategize - </strong>From first principles, you’ll develop the optimal strategy for rolling out new integration experiences across POS providers. You’ll also strategize how to optimally roll out new tools and products to our ops team.</li> <li><strong>Own</strong> Product Operations for New Verticals Self-Serve Integration Onboarding (SSIO), partnering closely with Product and Engineering to support the product from MVP through scale and ensure operational readiness at launch and beyond</li> <li><strong>Define and drive</strong> the Integrated Onboarding strategy for New Verticals, spanning self-serve, hybrid, and manual onboarding flows, while balancing merchant experience, operational efficiency, and scalability</li> <li><strong>Lead the strategy and execution</strong> for scaling and transitioning POS and inventory providers (Px) from legacy onboarding flows to SSIO, including defining rollout phases, readiness criteria, and operational guardrails</li> <li><strong>Design and operate</strong> onboarding models that support providers and merchants in hybrid states, where automation and manual processes coexist during SSIO rollout</li> <li><strong>Translate complex product and technical requirements</strong> into clear operational workflows, internal tooling needs, and enablement plans across Sales, Merchant Ops, Support, and Integrations</li> <li><strong>Drive cross-functional alignment</strong> across Product, Engineering, Sales, Merchant Operations, Support, Analytics, and external provider teams to ensure successful onboarding launches ... (truncated, view full listing at source)