Customer Success Manager

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">The Customer Success team on DoorDash’s In Store org supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">As a <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Customer Success Manager</strong>, you will play a critical role in driving long-term customer success by owning relationships throughout the full customer lifecycle – from onboarding and adoption to continuous optimization that drives long-term retention. You’ll manage a portfolio of customers, serve as a trusted advisor to key stakeholders, and help hospitality operators realize measurable value from the SevenRooms platform.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">This role is ideal for someone who enjoys leading complex customer relationships, balancing strategic planning with execution, and using data to guide decision-making. You’ll be responsible for driving retention, identifying growth opportunities, and ensuring customers have a world-class experience.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You’ll report to a Customer Success Lead and work cross-functionally with Sales, Account Development, Product, and other teams across DoorDash to ensure a seamless customer journey. You’ll join a team that values ownership, collaboration, and continuous learning, with the tools and support needed to grow your career.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Manage your book of business ensuring strong customer health and adoption.</strong> Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" d ... (truncated, view full listing at source)