Operations Associate Manager, Foundry

About the Team The Foundry Operations team is building the next generation of restaurant and kitchen technology. We are developing a growing ecosystem of hardware, software, and AI that powers more efficient kitchen operations, enables autonomous vehicle integration, and delivers consistently great experiences. Our products range from early-stage prototypes to scaled solutions used daily in thousands of kitchens. Our team ensures these technologies are reliable, high-quality, and operationally excellent as they grow. About the Role As an Associate Operations Manager for Foundry, you will help run and scale our hardware operations while contributing to long-term operational strategy. You will work across product, data, and support to drive execution, surface insights, and accelerate learning. By identifying real-world operational challenges and partnering closely with Engineering, Product, and Design (EPD), you will help turn frontline problems into durable solutions. This role is ideal for someone excited to build scalable operational systems that power products making a meaningful impact in restaurant kitchens today. You’re excited about this opportunity because you will… Help lead and scale hardware operations across a growing ecosystem of kitchen technologies, from early prototypes to products deployed in thousands of restaurants Identify real-world operational pain points through data and frontline feedback, and partner with Product Engineering (EPD) to turn them into durable solutions Own and evolve core hardware quality and reliability metrics as products move from pilot to scaled deployment Drive end-to-end operational execution across hardware, supply chain, support, and product teams to ensure seamless deployments and high device uptime Translate support tickets, field insights, and quantitative data into systemic fixes not just one-off resolutions Build dashboards and reporting to monitor product health, operational readiness, and support performance as we scale Support supply chain operations including inventory management, deployments, replacements, and refurbishments Help design scalable operational systems that can support future kitchen technologies, autonomous vehicle integration, and AI-enabled workflows Contribute to shaping the long-term operational strategy for Foundry as our hardware and software ecosystem expands We’re excited about you because… ​​You bring 4+ years of operations experience in a fast paced, execution oriented environment You’ve owned core operational KPIs end-to-end and are comfortable being accountable for outcomes, not just inputs You think and act like an owner, proactively identifying problems, driving solutions, and following work through to impact You have experience running or supporting operational support workflows, including escalations and SLA management You’re deeply comfortable working with data to diagnose issues and prioritize what matters most You communicate clearly and effectively across technical and non technical partners You’re excited to help build operations for a product ecosystem that will grow far beyond its first launch Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, w ... (truncated, view full listing at source)