Job Description
<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2>
<p>The Foundry Operations team is building the next generation of restaurant and kitchen technology. We are developing a growing ecosystem of hardware, software, and AI that powers more efficient kitchen operations, enables autonomous vehicle integration, and delivers consistently great experiences. Our products range from early-stage prototypes to scaled solutions used daily in thousands of kitchens. Our team ensures these technologies are reliable, high-quality, and operationally excellent as they grow.</p>
<h2><strong>About the Role</strong></h2>
<p>As an Associate Operations Manager for Foundry, you will help run and scale our hardware operations while contributing to long-term operational strategy. You will work across product, data, and support to drive execution, surface insights, and accelerate learning. By identifying real-world operational challenges and partnering closely with Engineering, Product, and Design (EPD), you will help turn frontline problems into durable solutions.</p>
<p>This role is ideal for someone excited to build scalable operational systems that power products making a meaningful impact in restaurant kitchens today.</p>
<h2><strong>You’re excited about this opportunity because you will…</strong></h2>
<ul>
<li>Help lead and scale hardware operations across a growing ecosystem of kitchen technologies, from early prototypes to products deployed in thousands of restaurants</li>
<li>Identify real-world operational pain points through data and frontline feedback, and partner with Product Engineering (EPD) to turn them into durable solutions</li>
<li>Own and evolve core hardware quality and reliability metrics as products move from pilot to scaled deployment</li>
<li>Drive end-to-end operational execution across hardware, supply chain, support, and product teams to ensure seamless deployments and high device uptime</li>
<li>Translate support tickets, field insights, and quantitative data into systemic fixes not just one-off resolutions</li>
<li>Build dashboards and reporting to monitor product health, operational readiness, and support performance as we scale</li>
<li>Support supply chain operations including inventory management, deployments, replacements, and refurbishments</li>
<li>Help design scalable operational systems that can support future kitchen technologies, autonomous vehicle integration, and AI-enabled workflows</li>
<li>Contribute to shaping the long-term operational strategy for Foundry as our hardware and software ecosystem expands</li>
</ul>
<h2><strong>We’re excited about you because…</strong></h2>
<ul>
<li>You bring 4+ years of operations experience in a fast paced, execution oriented environment</li>
<li>You’ve owned core operational KPIs end-to-end and are comfortable being accountable for outcomes, not just inputs</li>
<li>You think and act like an owner, proactively identifying problems, driving solutions, and following work through to impact</li>
<li>You have experience running or supporting operational support workflows, including escalations and SLA management</li>
<li>You’re deeply comfortable working with data to diagnose issues and prioritize what matters most</li>
<li>You communicate clearly and effectively across technical and non technical partners</li>
<li>You’re excited to help build operations for a product ecosystem that will grow far beyond its first launch</li>
</ul>
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