Operations Manager, Remote Assistance, Labs

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!</p> <h2><strong>About the Role</strong></h2> <p>You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Foster a safety-first approach to all things Remote Assistance</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements </li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Model labor needs including autonomy improvements and scale of operations</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Maintain accountability and uptime of specialized functional equipment and terminals</li> </ul> <p>You may flex to nights or weekends to oversee and spot check the team</p> <h2><strong>We’re excited about you because you have…</strong></h2> <ul> <li>6+ years of work experience</li> <li>Experience leading remote assistance or operational programs, including large teams</li> <li>Prior experience in robotics or autonomous vehicles </li> <li>Experience with custom Remote Assistance platforms, JIRA, Slack and other tools</li> <li>Believe in 1% improvement every day</li> <li>Valid U.S. drivers license required and a successful completion of MVR required</li> </ul> <p> </p> <p> </p> <p style="font-weight: 500;">Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p> <p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout ... (truncated, view full listing at source)