Job Description
<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2>
<p>DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!</p>
<h2><strong>About the Role</strong></h2>
<p>As a member of the Mapping Operations team, you will own and execute map validation operations to support new geographic expansions and maintain high-quality maps across existing markets. This role is hands-on and operationally rigorous, focused on planning, coordinating, and delivering large-scale map validation work through field operations partners, while continuously improving coverage, accuracy, and system robustness.</p>
<h2><strong>You’re excited about this opportunity because you will…</strong></h2>
<ul>
<li>Own end-to-end map validation execution for new geo launches and ongoing map maintenance, from planning through delivery.</li>
<li>Design detailed operational plans, including scope definition, prioritization, timelines, and validation-mile targets.</li>
<li>Assign and manage work across field operations teams, ensuring efficient utilization and on-time completion without direct people management.</li>
<li>Train and enable field operators on tools, processes, quality expectations, and evolving validation scenarios.</li>
<li>Track performance against key metrics, especially map validation miles, coverage, quality, and throughput.</li>
<li>Identify new mapping and validation scenarios arising from real-world complexity and scale, and help operationalize solutions.</li>
<li>Partner cross-functionally with Product, Engineering, Mapping, and QA teams to triage issues, resolve bugs, and close feedback loops.</li>
<li>Continuously improve processes by refining workflows, tooling usage, and operational playbooks as the mapping ecosystem evolves.</li>
</ul>
<h2><strong>We’re excited about you because…</strong></h2>
<ul>
<li>You bring strong operations ownership, with experience managing complex workflows across multiple stakeholders without formal people management.</li>
<li>You are highly structured and detail-oriented, able to translate ambiguous mapping or geo problems into clear execution plans.</li>
<li>You have a track record of hitting operational targets, especially in metrics-driven environments (e.g., coverage, throughput, quality).</li>
<li>You’re comfortable working with field or distributed operations teams, coordinating work and driving outcomes through influence and clarity.</li>
<li>You proactively surface gaps, edge cases, and failure modes, and work cross-functionally to resolve them.</li>
<li>You communicate clearly and effectively with both technical and non-technical partners.</li>
<li>You thrive in fast-moving, scaling environments where new geos, tools, and scenarios are constantly being introduced.</li>
<li>Demonstrated commitment to safety, operational excellence, and data-driven decision-making.</li>
<li>Proficiency with operational tools and platforms (Jira, Slack, Google Workspace, Linux, GitHub, or equivalents).</li>
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