Senior Implementation Partner, In-Store

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2 data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">As a <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Senior</strong> <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Implementation Partner</strong>, you will lead the onboarding and launch of new customers on the SevenRooms platform. You’ll own the end-to-end implementations for multi-location and enterprise hospitality operators, serving as a trusted advisor from start through successful go-live and early adoption.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">In this role, you will operate with autonomy, navigating ambiguity, influencing cross-functional partners, and tailoring implementation strategies to meet each customer's unique business needs. This role is ideal for someone who thrives in customer-facing work, enjoys problem-solving, and is energized by helping businesses adopt new technology. </p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You’ll report to the Regional Lead and work cross-functionally with Sales, Customer Success, and other teams across DoorDash to ensure a seamless handoff and strong product adoption. Beyond customer delivery, Senior Implementation partners mentor peers, contribute to process improvements, and help scale best practices as the business grows.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li><strong>Act as a strategic partner across departments including Sales, Product, and Customer Success.</strong> Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process.</li> <li><strong>Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts.</strong> Develop tailored implementation strategies to m ... (truncated, view full listing at source)