Senior Manager, Consumer Experience S&O

About the Team The Consumer Experience Team is the heart of how our customers engage with DoorDash in our app. We’re focused on building and scaling new features, bringing products to market and truly turning DoorDash into the everyday app for customers. The Consumer Experience Team supports the entire marketplace - across Restaurants, New Verticals and Emerging Bets. About the Role As a Senior Manager of the Consumer Experience Strategy Operations team, you will be responsible for defining, executing and building in-app experiences for our entire marketplace. From bringing AI-forward solutions into our app to refining our go-to-market playbook, you’ll work cross-functionally across other teams within strategy operations, product, engineering, analytics, marketing and so many others! You will manage a team of direct and indirect reports and report into a Director on our Marketplace Strategy Operations team. You’re excited about this opportunity because you will… Build. You’ll have your fingerprints all over our consumer app - you’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, and operations. We’re excited about you because… You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You’re customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build go to market strategy to enhance our consumer experience. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments You have 8+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups or a related experience). You are a leader. You have 2+ years of experience managing teams. We expect this position to be filled by April 13, 2026. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equ ... (truncated, view full listing at source)