Senior Operations Specialist, Robot

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team:</strong><strong><br></strong></h2> <p>DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!</p> <h2><strong>About the Role:</strong></h2> <p>As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem-solving skills.</p> <h2><strong>You’re excited about this opportunity because…</strong></h2> <p><strong>Team Leadership:</strong></p> <ul> <li>Oversee and support a team of operators (same or one level lower) during assigned shifts.</li> <li>Foster a collaborative and high-performance culture.</li> <li>Provide constructive feedback and results-driven insights to team members and management.</li> </ul> <p><strong>Operational Excellence:</strong></p> <ul> <li>Ensure deployment schedules are adhered to and promptly communicate any delays.</li> <li>Monitor and enforce adherence to break/rotation schedules.</li> <li>Handle escalations and resolve or close out tickets as needed.</li> </ul> <p><strong>Communication Reporting:</strong></p> <ul> <li>Act as the primary point of contact between the team and management during your shift.</li> <li>Compile and deliver clear and actionable feedback to both the team and leadership.</li> <li>Escalate issues appropriately, ensuring correct stakeholders are informed.</li> </ul> <p><strong> </strong><strong>Ad Hoc Support:</strong></p> <ul> <li>Assist with special tasks or challenges that arise during the shift.</li> <li>Proactively address and resolve any operational roadblocks.</li> </ul> <p><strong>Accountability:</strong></p> <ul> <li>Support and enforce the Robot Operations Accountability process.</li> <li>Maintain accurate documentation of escalations, resolutions, and team performance.</li> </ul> <h2><strong>We’re excited about you because…</strong></h2> <ul> <li>Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.</li> <li>Strong communication skills with the ability to convey information effectively to team members and leadership.</li> <li>Demonstrated ability to foster a culture of accountability and excellence.</li> <li>Adaptable and solution-oriented in fast-paced or unexpected situations.</li> <li>Proficiency in using operational tools and software for tracking tasks and reporting.</li> <li>Ability to prioritize and multitask effectively during busy shifts.</li> </ul> <p>How to Apply:</p> <p>Submit your resume and a brief cover letter explaining why you’re a great fit for this role.</p><br><p style="font-weight: 500">Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p><p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> again on June 29, 2024.</p><p>The Cove ... (truncated, view full listing at source)