Senior Operations Specialist, Robot

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Specialist to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">We are looking for a driven Senior Operations Specialist who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (3:30-12AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to a Specialist Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Manage a component of our operations</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Be an expert in our autonomous technology and help track and convey changes to it </li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Strive to push metrics and add to them personally</li> </ul> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">We’re excited about you because you have…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">4+ years of experience (preferably in the autonomous industry or with strong interest) </li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Valid U.S. ... (truncated, view full listing at source)