Senior Engagement Manager | USA | Remote

<div class="content-intro"><p>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with <a href="https://grafana.com/products/cloud/">Grafana Cloud</a> or self-managed with the <a href="https://grafana.com/products/enterprise/">Grafana Enterprise Stack</a>, both featuring scalable metrics (<a href="https://grafana.com/oss/mimir/">Grafana Mimir</a>), logs (<a href="https://grafana.com/oss/loki/">Grafana Loki</a>), and traces (<a href="https://grafana.com/oss/tempo/">Grafana Tempo</a>).</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><p><strong>The Opportunity:</strong></p> <p data-start="185" data-end="548">At Grafana Labs, <strong data-start="202" data-end="225">Engagement Managers</strong> are the strategic force behind our most impactful customer engagements. As a key member of the Professional Services team, you’ll lead complex, outcome-driven projects that help customers unlock the full value of Grafana’s observability platform. This role is equal parts strategist, project leader, and customer advocate.</p> <p data-start="550" data-end="949">You’ll guide engagements from start to finish—aligning business goals with technical execution, coordinating cross-functional teams, and building scalable processes that set the standard for customer delivery. Whether you're mapping out project milestones, driving risk mitigation, or reporting progress to executives, you’ll be at the heart of ensuring our solutions deliver real business outcomes.</p> <p data-start="951" data-end="1255">Working closely with Sales, Support, Product, and Customer Success, you’ll bridge strategy and execution—ensuring that every engagement not only meets its goals but strengthens the broader customer relationship. Your work will help shape the future of how Grafana delivers Professional Services at scale.</p> <p><strong>What You'll Be Doing:</strong></p> <ul> <li>Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation management</li> <li>Lead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goals</li> <li>Coordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scope</li> <li>Monitor project progress, manage risks, and resolve issues and escalations in a timely manner</li> <li>Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps</li> <li>Work with customers to define project scope and objectives that align with their strategic goalsFacilitate regular team meetings, providing guidance and support to ensure successful project outcomes</li> <li>Analyze customer feedback and data to inform decision-making and continuous improvement efforts</li> <li>Use data-driven insights to recommend enhancements to customer strategies or engagement approaches</li> <li>Review and monitor regional resource availability to maximize utilization for project staffing</li> <li>Work collaborativ ... (truncated, view full listing at source)