Senior Software Engineer - Grafana Databases, SRE | Sweden | Remote

<div class="content-intro"><p>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with <a href="https://grafana.com/products/cloud/">Grafana Cloud</a> or self-managed with the <a href="https://grafana.com/products/enterprise/">Grafana Enterprise Stack</a>, both featuring scalable metrics (<a href="https://grafana.com/oss/mimir/">Grafana Mimir</a>), logs (<a href="https://grafana.com/oss/loki/">Grafana Loki</a>), and traces (<a href="https://grafana.com/oss/tempo/">Grafana Tempo</a>).</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><p><strong>This is a remote opportunity and we would be interested in applicants based in Spain, Germany, the UK or Sweden at this time.</strong></p> <h2>Staff Software Engineer - Grafana Databases, SRE</h2> <h4><strong>The Opportunity: </strong></h4> <p>We are looking for a Senior Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.</p> <p><strong>What You’ll Be Doing:</strong></p> <p>The SRE team is embedded within the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In this role, you will:</p> <ul> <li>Partner closely with product engineering squads (embedded model)</li> <li>Own production reliability for high-SLA and complex customer environments</li> <li>Design and implement automation to scale our reliability practices</li> <li>Ensuring our customers meet our SLO targets</li> <li>Define and evolve per-tenant SLOs and reliability models</li> <li>Proactively reduce SLO burn to prevent repeat incidents</li> <li>Serving as a primary escalation point and on-call for relevant incidents</li> <li>Lead customer-impacting incident response and post-incident reviews</li> <li>Contribute to design docs and code reviews</li> <li>Influence feature design to ensure production scalability and operability</li> <li>Build automation to eliminate toil where needed</li> <li>Improve alert quality and reduce noisy escalations</li> </ul> <p>Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.</p> <p>We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paire ... (truncated, view full listing at source)