Senior Solutions Engineer | Germany | Remote

<div class="content-intro"><p>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with <a href="https://grafana.com/products/cloud/">Grafana Cloud</a> or self-managed with the <a href="https://grafana.com/products/enterprise/">Grafana Enterprise Stack</a>, both featuring scalable metrics (<a href="https://grafana.com/oss/mimir/">Grafana Mimir</a>), logs (<a href="https://grafana.com/oss/loki/">Grafana Loki</a>), and traces (<a href="https://grafana.com/oss/tempo/">Grafana Tempo</a>).</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><h4><strong>The Opportunity </strong></h4> <p><span style="font-weight: 400;">The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.</span></p> <p><span style="font-weight: 400;">A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.</span></p> <p><strong>What You'll Be Doing</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Delivering product and technical presentations to potential and existing customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Driving product conversations based on need and problems with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material</span></li> </ul> <p><strong>What Makes you a Great Fit:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of technical pre-sales experience</span></li> <li style="font-weight: 400;"><span style="font-weight: ... (truncated, view full listing at source)