Fraud & Risk Analyst

About the TeamThe Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. We ensure that the people and organizations using OpenAI are who they claim to be, that access is used appropriately, and that bad actors are prevented from exploiting the platform.We operate at the intersection of identity, access, compliance, and abuse prevention, working closely with Product, Engineering, Legal, Go-To-Market, and Support teams to stop harmful activity before it impacts users, customers, or the business. Our work directly protects revenue, user trust, and platform safety across ChatGPT, the API, and enterprise products.About the RoleWe’re hiring a Fraud & Risk Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.You’ll handle sensitive and high-stakes investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.Note: This role may involve reviewing sensitive, confidential, or disturbing content.We use a hybrid work model of 3 days in the office per week in our San Francisco office. In this role you will: Review and verify customer identities, organizations, and ownership structuresInvestigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)Evaluate documents, internal data, and third-party sources to determine legitimacy and riskEnforce account-level actions such as approvals, restrictions, suspensions, or escalationsServe as the case owner for complex, high-visibility verification and integrity casesPartner with Legal, Compliance, Sales, and Support to resolve issues quickly and accuratelyHandle escalations, appeals, and sensitive customer communicationsHelp design and improve verification workflows, fraud detection, and risk-scoring systemsContribute to automation, tooling, and human-in-the-loop review pipelinesIdentify patterns of abuse and recommend new controls or safeguardsAnalyze data to uncover fraud and abuse trendsProvide feedback to Product and Engineering to improve onboarding, verification, and access controlsCreate clear playbooks and guidance for frontline teams handling high-risk accountsYou Might Thrive In This Role If You...Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigationsAre comfortable making high-impact decisions about who should — or should not — have platform accessHave experience working cross-functionally with Legal, Product, Sales, and OperationsEnjoy building systems, not just running them — especially in fast-moving environmentsAre calm under pressure, detail-oriented, and trusted with sensitive and ambiguous casesThrive in environments that require judgment, speed, and accountabilityAbout OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Background checks for applicants will b ... (truncated, view full listing at source)