Strategy & Operations

Why you should join usTandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:Exponential organic growth: We have product-market fit and are growing rapidly. Tandem supports thousands of new patients every day, is spreading with doctors through word-of-mouth, and works with the largest biopharma companies in the world.An AI-first business model: Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that compound over time.Top tier investors: With the traction to support conviction in our model, we raised significant funding from top investors (Thrive Capital, General Catalyst, and Accel) to build an exceptional team of engineers and operators.Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.About the roleAs a member of the Strategy & Operations team, you will have end responsibility for a core part of our operations or go-to-market strategy. This role is crucial to ensuring Tandem can scale to meet exponentially growing user and client demand. You will have the opportunity to lead cross-functional projects that will have a profound impact on the company, with a need to flex across data, product, and sales domains. You will also work directly with our Engineering team to define, build, and launch high-impact automation and new features, leveraging the latest advances in AI.This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.If you join, you will:Own problems and outcomes from start to finish across the following areas:Managing end-to-end operations for supporting a rapidly growing volume of patient and provider usersPropelling Tandem’s growth across a wide range of specialties, geographies, and other market segmentsEstablishing Tandem as a critical strategic partner for life sciences companiesDevelop and maintain operational and financial performance analyses to drive prioritization decisionsBuild and scale new workflows and continuously identify and implement AI-powered efficiency gains in collaboration with engineersExplore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and servicesWork closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitabilityWe’ll be most excited if you have:1-10 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)Technical background and/or experience working with complex data (at minimum the role requires learning SQL and low-code tools)Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationshipsTrack record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goalsHigh NPS with your former teammatesThis is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.Working with usTandem is based in New York, with our full ... (truncated, view full listing at source)