Site Leader, Pharmacy Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.About the Role:We are looking for a Site Leader to run the day-to-day operations of our LiveWell, mail-order pharmacy in Ontario, Canada. The Site Leader will build foundational processes, and drive a slate of important improvement efforts across the facility. Your role will bring operational discipline, support safe/scalable growth, and turn a developing facility into a high-performing, compliant, efficient operation.This is the first dedicated on-site operations leadership role in the building. You will have broad responsibility for execution, cross-functional coordination, and keeping multiple building-level initiatives moving at once. Think of it as an early-stage operator role: sleeves up, details matter, and momentum is everything.You Will:Own day-to-day operations of the pharmacy, ensuring safety, quality, compliance, throughput, and service levels are consistently met.Partner closely with pharmacists and pharmacy assistants to optimize workflow, eliminate friction, and build repeatable routines.Lead the execution of a prioritized remediation plan covering facilities, safety, security, operational efficiency, and transportation.Work cross-functionally with US-based teams (Compliance, Health & Safety, Industrial Engineering, Security, Transportation, Ops Efficiency, etc.) to implement recommendations and track progress to completion.Identify quick wins and longer-term upgrades; build a cadence for sustainable improvement.Serve as the on-site operational leader, supporting a team of pharmacists, technicians, and assistants and guiding daily operations, in line with facility KPIs and throughput goals.Support onboarding, training, and capability development as the site grows.In conjunction with the head pharmacist, support adherence to all applicable Canadian pharmacy regulations and internal policies.Partner with Compliance and Quality to ensure SOPs are followed and updated as needed.Support planning and execution of facility upgrades, equipment installations, workflow redesigns, and expansion initiatives.Own coordination with contractors, vendors, and internal project teams on building-related improvements.Prepare the site for future volume growth, new programs, and operational complexity.Act as the on-site point person for cross-functional partners across Enablement, Fulfillment, Engineering, Compliance, Finance, and Transportation.Communicate status, risks, and dependencies clearly and proactively - no surprises.Drive alignment between site needs and the broader operations strategy.Establish and maintain key performance indicators (KPIs) for safety, quality, productivity, throughput, culture, and remediation progress.Implement basic operational rhythms: daily stand-ups, weekly tracking, and post-mortems when needed.Bring data and facts to decisions; escalate issues early.You Have:5+ years of hands-on operations experience in a regulated, high-throughput, or fulfillment-type environment (pharmacy, healthcare, manufacturing, distribution, or similar).4-year degree preferred, in a field relevant to the roleDemonstrated ability to manage a facili ... (truncated, view full listing at source)