Agent Engagement Manager

Agent Engagement ManagerAbout the RoleWe are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.Why Join FurtherAI?High Impact: Own the customer journey from signed contract to successful deployment and beyond.Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.What You'll DoOwn end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercareLead kickoff calls and workshops with customer stakeholders across business and technical teamsDevelop project plans, manage timelines, and keep implementations on track against customer milestonesPartner with engineering to scope integrations and troubleshoot technical issuesDrive adoption by building training programs, identifying champions, and helping customers change how they workHandle objections, navigate organizational resistance, and keep projects moving when stakeholders go sidewaysSurface expansion opportunities and hand off to sales for upsell/cross-sellTranslate customer feedback into product insights and advocate for customer needs with the product teamBuild and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hiresCore RequirementsWilling and able to work 5 days per week in-person in San Francisco or NYCComfortable with ambiguity, long hours, and a fast-paced startup environmentDemonstrated hunger and growth mindset3+ years of experience leading customer implementations, enterprise deployments, or technical projectsStrong project management skills—capable of driving complex engagements with multiple stakeholders and competing prioritiesExcellent presentation skills—can command a room with executives and build credibility quicklyComfortable handling objections and navigating customer resistanceMBB consulting background (McKinsey, BCG, Bain)Ideal QualificationsInsurance industry experienceExperience implementing SaaS or AI products for enterprise customersTechnical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)Experience with change management and driving user adoption at scalePrior experience at a startup or high-growth company where you built processes from scratchIf you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.You can look forward to the following benefits:Fully covered, best-in-class health, dental, and vision benefitsCompetitive Compensation & meaningful stock optionsUnlimited PTOOutstanding in-office culture in the heart of San FranciscoLunch and dinner onsiteTeam events, such as happy hours and off-sitesCommuter benefitsCompany 401(k)