Technical Account Manager - LATAM Core (100% Remote)

About the jobHopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management.We are seeking a high-impact Technical Account Manager (TAM) to be a technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives.This is a hands-on, results-oriented position. You will use your diagnostic skills and analytical abilities to validate incoming issues, structure comprehensive problem reports, and coordinate effectively with engineering. Your main goal is to ensure that all technical escalations are complete, actionable, and correctly prioritized. You will also play a key part in defining and optimizing our global intake, triage, communication, and escalation frameworks, helping partners get timely resolutions while keeping internal teams focused and efficient.In short, this role requires a blend of investigative curiosity, clear communication, strong organizational skills, and a process-improvement mindset, applied across a dynamic portfolio of partners and parallel technical workstreams.What would your day-to-day look likePartner Engagement & CommunicationServe as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels.Translate partner inquiries into structured, actionable requests with complete context.Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned.Technical Triage & AnalysisAssess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.Investigate technical or data-centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects.Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth.Process & Program DevelopmentImprove intake workflows, templates, and triage mechanisms to create consistency across partners.Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards.Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale operational excellence.Cross-Functional CollaborationCoordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.Maintain clear follow-through, alignment, and ownership across parallel workstreams.Advocate for partner needs while helping internal teams maintain focus and momentum.Perks and benefits of working with us:Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.Carrot Cash travel stipend.Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.Hopper offers employees in Brazil monthly meal vouchersVery generous parental leaveFlexdesk All Access Pass & Work-from-home stipend.Entrepreneurial culture where pushing limits and taking risks is everyday business.Open communication with management and company leadership.Small, dynamic teams = massive impact.More about HopperAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). B ... (truncated, view full listing at source)