SVP, Operations

<p><strong>Title:</strong> S/VP, Operations</p> <p>*This role may be leveled at VP or SVP depending on experience, scope, and impact.</p> <p><strong>Manager:</strong> Chief Clinical Officer</p> <p><strong>Location</strong>: Remote with preference for a candidate located in one of Tia’s major markets: SF, LA, NY or Phoenix</p> <p><strong>About Tia</strong></p> <p>Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to both transform outcomes and reduce cost, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology and other wellness services. Tia is trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model is a unique and “life-long” model for women’s care. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.</p> <p><strong>Role Summary</strong></p> <p>Tia is looking for a sharp, data-obsessed operator who knows how to turn strategy into repeatable, scalable, margin-positive execution across a multi-state/multi-site clinical business. This leader will serve as the execution engine for the clinical organization,, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow-through. We need an operator who can institutionalize excellence and design an operating cadence, enforcing disciplined execution, and coaching leaders to run the same playbook everywhere while still adapting to local realities. </p> <p>The S/VP, Operations will build and lead the core clinical operating system of the business: capacity planning, clinical operations, visit + scheduling design, visit throughput and patient flow. They’ll see around corners and anticipate the next nine months of operational needs. This person thrives where complexity meets speed — translating top-level goals into clear operational plans, measuring what matters, and ensuring teams deliver.</p> <p>This is a player-coach role for someone who thrives in the details, moves fast, doesn’t wait to be asked, and takes pride in getting results. They roll up their sleeves, pressure-test assumptions, build and refine operational models, and hold teams accountable with clarity and empathy. They love a good experiment, move fast with data, and never lose the plot: patient outcomes and business performance must rise together.</p> <p>This role requires strong executive presence, the ability to influence across clinical and corporate teams, a strong desire and ability to build relationships with clinicians and comfort presenting to the leadership team and Board.</p> <p><strong>Key Responsibilities</strong></p> <p>Operational Leadership Execution</p> <ul> <li>Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.</li> <li>Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations.</li> <li>Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows.</li> <li>Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.</li> <li>Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time.</li> </ul> <p>Prioritization, Alignment Organizational Discipline</p> < ... (truncated, view full listing at source)