Technical Program Manager, North Platform

Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Technical Program Manager, NorthPosition OverviewWe're seeking a Technical Program Manager to strengthen our North operations and drive execution excellence across our product portfolio. This role will work closely with engineering, product, and cross-functional teams to ensure seamless project lifecycle management and operational efficiency.About North:North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.As a Technical Program Manager, you will:Establish and scale foundational processes that allow North's teams to execute better and faster across our growing platformPartner directly with North leadership and Members of Technical Staff on efforts to design, develop and improve North's core capabilities and research betsRun cross-functional programs, collaborating and coordinating with Product, Engineering, Design, and Customer Success teams on delivering features on time and within scope, establishing feedback loops, and optimize resource distribution across competing prioritiesMap out dependencies and risks across the North ecosystem, ensuring smooth cross-functional execution while communicating status to both technical and non-technical stakeholdersTroubleshoot cross-team challenges and build dependable partnerships both within and outside the North organizationConstantly seek to improve communication flow of priorities, ideas, and progress throughout all layers of the organizationManage project tracking tools, Linear triage, team workflows, and facilitate cross-functional planning sessionsRespond quickly to program-level changes, clarifying new scope and marshaling resources in response to evolving customer and market prioritiesYou may be a good fit if you:Have 3+ years as a Technical or Engineering Program Manager, with demonstrated experience in startup or high-growth environmentsHave experience with AI/ML products or technical platformsHave a resourceful, can-do attitude and thrive in ambiguous, fast-paced environments where you can wear multiple hats and do whatever it takes to get things doneAre comfortable with low structure, high impact situations where you can roll up your sleeves, be pragmatic, and function at both tactical and strategic levels to drive results, with proven ability to build processes, teams, or programs from scratchHave strong bias for action and can move quickly from problem identification to solution implementationHave experience with project management tools (Linear, Jira, etc.) and can effectively manage workflows and processesHave excellent communication skills for interfacing with both technical teams and business stakeholders across all levels of the organizationHave experience working across multiple customer environments and triaging requests effectivelyLove to automate your work - and can use North to do so!T ... (truncated, view full listing at source)