Technical Enterprise Client Success Manager - Symmetry

<div class="content-intro"><p style="line-height: 1.2;"> </p> <hr> <p><strong>About Gusto</strong></p> <p><span style="font-weight: 400;">At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our </span><a href="https://gusto.com/about/careers/total-rewards"><span style="font-weight: 400;">Total Rewards philosophy</span></a><span style="font-weight: 400;">. </span></p></div><div class="p" data-block="true" data-editor="cnsj6" data-offset-key="637gr-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="637gr-0-0"><span style="font-weight: 400;">Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.</span> </div> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="637gr-0-0"> </div> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="637gr-0-0"><strong><span data-offset-key="637gr-0-0"><span data-text="true">What we are looking for:</span></span></strong></div> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="637gr-0-0"> </div> </div> <div class="p" data-block="true" data-editor="cnsj6" data-offset-key="eftjq-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="eftjq-0-0"><span id="popover-trigger-:r10e:" class="chakra-text css-bcri66"><span data-offset-key="eftjq-0-0"><span data-text="true">We need a technical and relationship-driven professional </span></span></span><span id="popover-trigger-:r10g:" class="chakra-text css-1h4n5cs"><span data-offset-key="eftjq-1-0"><span data-text="true">passionate</span></span></span><span id="popover-trigger-:r10i:" class="chakra-text css-bcri66"><span data-offset-key="eftjq-2-0"><span data-text="true"> about ensuring enterprise clients achieve </span></span></span><span id="popover-trigger-:r10k:" class="chakra-text css-1j6t0d7"><span data-offset-key="eftjq-3-0"><span data-text="true">exceptional</span></span></span><span id="popover-trigger-:r10m:" class="chakra-text css-bcri66"><span data-offset-key="eftjq-4-0"><span data-text="true"> outcomes with Symmetry's payroll compliance solutions.</span></span></span><span data-offset-key="eftjq-5-0"><span data-text="true"> You'll own the complete post-sale journey from implementation through adoption and retention, serving as both technical advisor and client advocate. </span></span><span id="popover-trigger-:r10o:" class="chakra-text css-bcri66"><span data-offset-key="eftjq-6-0"><span data-text="true">This role combines hands-on technical expertise with </span></span></span><span id="popover-trigger-:r10q:" class="chakra-text css-1j6t0d7"><span data-offset-key="eftjq-7-0"><span data-text="true">proactive</span></span></span><span data-offset-key="eftjq-8-0"><span data-text="true"> relationship management to deliver measurable results in client satisfaction, product adoption, and retention. You</span></span><span data-offset-key="eftjq-10-0"><span data-text="true">'ll manage an enterprise client portfolio, conduct technical assessments, lead optimization sessions, and guide clients through complex integrations alongside our Implementation Engineer. The ideal candidate leverages AI and automation to scale impact while maintaining deep client relationships that drives long-term value. This is a post-sale ... (truncated, view full listing at source)