IT Engineer

We are an applied AI lab building end-to-end software agents.We're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals.Our team is small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.Building Devin and Windsurf is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.Job DescriptionWe're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.This role is required to be in-person, working 5 days a week from our San Francisco office. We value teamwork and in-person collaboration.Key ResponsibilitiesUser Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teamsTechnical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systemsProcess Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiencySystem Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and ZoomDevice Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all officesSecurity & Compliance: Implement and maintain end-user security best practices across all IT systemsDocumentation & Inventory: Create clear documentation and manage IT assets and licensesRequired Qualifications3+ years in a technical IT support roleBachelor's degree in Computer Science, Information Technology, or equivalent experienceExperience with Okta administration and Okta Workflows automationProficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and securityExperience administering collaboration tools (Zoom, Teams, Slack)Strong knowledge of Google Workspace and Microsoft Office 365 administrationSolid understanding of networking concepts (TCP/IP, DNS, DHCP)Excellent problem-solving abilities and organizational skillsExperience supporting both local and remote staffBonus if . . .Okta Certified Professional or Administrator certificationExperience with office network troubleshooting (Cisco Meraki wifi, cabling)Python programming or scripting skills, experience with API integrations