Engineering Manager (Managed Services, Production Engineering)

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.About This Role:We're looking for a hands-on Engineering Manager to lead our Managed Services, Production Engineering team. Where you'll split your time between driving reliability improvements and leading a team of SREs embedded across Crusoe's managed AI and managed services offerings. You'll own the production health of the services Crusoe delivers to enterprise customers, including Managed Kubernetes, Managed Inference, and AutoClusters, partnering closely with embedded engineering teams to raise the bar on operational excellence, automation, and customer experience.What You'll Be Working On:Leading and growing a team of SREs embedded within Crusoe's Managed AI and Managed Services product areas, setting technical direction and fostering a culture of ownership and continuous improvementContributing as an IC — reviewing code, building tooling, and driving automation to reduce toil and improve the reliability and scalability of production managed servicesOwning SLA/SLO performance, incident response, and on-call health for managed service offerings; leading blameless post-mortems and driving systemic remediationPartnering with embedded product and platform engineering teams to influence infrastructure design, observability strategy, and operational readiness for new and existing managed servicesDefining and tracking reliability, performance, and operational maturity metrics across the team; translating data into prioritized roadmap investmentsServing as a technical escalation point for high-severity production incidents affecting enterprise customers, and collaborating with Cloud Support and Customer Success on resolution and communicationWhat You'll Bring to the Team:5+ years of software or infrastructure engineering experience, with at least 1–2 years in an engineering management or tech lead roleStrong SRE or production engineering background — hands-on experience with incident management, SLO frameworks, runbooks, and on-call operationsSolid coding ability; comfortable writing production-grade code in Go, Python, or similar languages to build tooling and automationExperience working with or embedding into cross-functional product teams, and influencing engineering decisions across organizational boundariesFamiliarity with container orchestration and cloud-native infrastructure — Kubernetes, distributed systems, and managed cloud service architecturesStrong communication skills — able to clearly represent technical risk and operational status to both engineering peers and business stakeholdersBonus Points:Experience with GPU infrastructure, AI/ML workloads, or inference serving platformsBackground in HPC orchestration tools such as Slurm or RayPrior experience at a cloud provider, AI infrastructure company, or hyperscalerFamiliarity with Crusoe's managed service stack or similar turn-key AI infrastructure offeringsBenefits:Industry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $300 per monthCompensation:Compensation will be paid in the range of $209,000 - $253,000 + Bonus. Restricted Stock Units are included in all offer ... (truncated, view full listing at source)