Senior Customer Lifecycle Operations

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.About the Role:We're looking for a dynamic and data-driven individual to join our Customer Success team. Reporting to the Director of Customer Success, you will own the Customer Lifecycle strategy, planning, and directly impact our customer’s success. You'll work closely with our Customer Success Managers, empowering them to focus on what they do best: building strong customer relationships.What You'll Be Working On:Own the operational backbone of our customer journey, from assisting with onboarding and off-boarding processes to ensuring top-notch data hygiene across our systems.Design the "Success Plans" and playbooks that our CSMs use to drive renewals and expansions.Be a master of data, utilizing your analytical skills with tools like Gainsight, Zendesk Explore, Sigma, and similar platforms to build and manage dashboards, drive insights, and create impactful reports.Support our Customer Success Managers by preparing Quarterly Business Review (QBR) decks and documentation, and managing SLA credit tracking.Play a key role in gathering customer feedback by administering and distributing NPS and CSAT surveys.What You'll Bring to the Team:Extensive experience utilizing Gainsight, with a proven ability to build and manage insightful dashboards.Ability to build strategic playbooks and track downstream impact across multiple teamsStrong proficiency in data analysis and reporting, with hands-on experience in platforms such as Zendesk Explore and Sigma.A data-analytical mindset capable of translating complex data into actionable insights.Exceptional organizational skills and an eye for detail, ensuring accuracy in all operational tasks.Benefits:Industry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $300/monthCompensation Range:Compensation will be paid in the range of up to $136,000 - $165,000 + bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.