Senior Director, Account Receivable

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces . About the Role Attentive is seeking a Senior Director of Global Accounts Receivable that will report directly to the Controller. This role will build and lead a team responsible for the company's billings and collections operations, and partner closely with the Business Systems, Revops, and Accounting teams to enhance and automate our current processes. They will be responsible for ensuring that our people, processes and systems in the Billing and Collection functions are able to efficiently scale to support the ongoing growth and success of Attentive. What You’ll Accomplish Own Global Accounts Receivable Operations: Take full accountability for the customer billing lifecycle from integrating invoices from Salesforce to NetSuite, invoice generation, through the cash collection process. Drive Operational Excellence: Refining processes and SLAs across the accounts receivable cycle while reducing manual interventions through systematic process improvements and automation. Optimize Dunning Process: Optimize and automate the dunning process to drive down DSO and reduce the cost associated with external collection efforts. Build Systems Automation: Partner with Business Systems team to lead billing system configurations, automate workflows, and integrate billing systems with a goal of being able to generate and send out all invoices on Day 1 of the close process. Partner with Deal Desk and GTM Teams: Provide strategic consultation on billing capabilities and deal structuring to enable seamless contract-to-billing execution. Ensure Customer Experience Excellence: Serve as an escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle. Automate Preflight Billing Checks: Work with the Business Systems team to introduce system automation to the preflight billings checks to ensure the accuracy of customer invoices on Day 1. Partner with Technical Accounting on Contract Review: Be aware of typical contract pitfalls and work closely with Technical Accounting and Revops in preventing contract terminology that creates revenue recognition issues. Build Revenue Recognition Process in NetSuite: Utilize NetSuite ARM to build out automated revenue recognition processes including integrations with Salesforce for SSP calculations. Establish Controls Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations. Deliver Analytics Insights: Develop KPI dashboards and billing and collections metrics for data-driven decision-making. Build and Lead Team: Establish, scale, and develop the global accounts receivable team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching. Your Expertise Global Accounts Receivable Experience: A leader with a demon ... (truncated, view full listing at source)