Senior Revenue Operations Manager, GTME

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We are seeking a highly motivated and detail-oriented Senior Revenue Operations Manager, GTME to join our Revenue Operations team. In this pivotal role, you will be responsible for developing the Digital Customer Success program, and supporting our Onboarding / Customer Success teams by designing, implementing, and managing best-in-class operational processes. Your focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization. As a key partner to revenue-driving teams, you will take ownership of critical systems and workflows, champion process excellence, and contribute meaningfully to the company’s go-to-market execution. This role is ideal for a proactive, data-driven operations professional with experience in fast-paced, product-led, high-growth environments. What You’ll Do Develop a Digital Customer Success program to engage with every customer at scale Implement an actionable customer health score to reduce churn and improve NDR Standardize customer metrics, create and manage corporate reporting assets Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs Qualifications and Experience required to apply for this role 5+ years working in a Customer Operations or related Revenue Operations role 3+ years experience working with executive level stakeholders Proficient technical skills: Salesforce, Looker, SQL, Excel Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders Product-led company experience Early-stage, high-growth company experience The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/ADD/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Tier 1 Pay Range (San Francisco, New York City, Seattle) $188,000 $235,000 USD Tier 2 Pay Range (All other US Locations) $163,000 $204,000 USD We are AI Native Apollo.io is an AI-native company built on a culture of continuous ... (truncated, view full listing at source)