Senior User Researcher

OverviewCoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.Some things we’re proud of🛠️ Building foundational tools in the cryptocurrency space📄 Over 1M tax forms generated💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret🌴 Awesome benefitsYour missionScale CoinTracker’s research impact by conducting strategic research while building systems that democratize insights and enable the entire product organization to make evidence-based decisions with confidence.Your one-year outcomesStrategic Impact: Complete 8-10 org-wide strategic research initiatives (pricing optimization, persona development, international market entry, brand positioning) that directly influence company strategyResearch Operations Foundation: Build and launch research repository with highly-discoverable insights; establish research panels with engaged users across key segmentsResearch Velocity: Increase research throughput by enabling tactical research to be self-serve through templates, tools, and PM/designer enablementCross-functional Integration: Refine insights synthesis processes connecting research, data analytics, CX, and sales inputsWhat you will doResearch Leadership (50%)Conduct strategic research initiatives that shape company directionPartner with product teams on high-stakes decisions requiring research evidenceSynthesize insights across all customer touchpoints monthlyPresent findings to executive team when neededBuild and evolve research roadmap aligned with company OKRsResearch Operations (50%)Build and maintain research repository and insight management systemCreate research templates and playbooks for common study typesTrain PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standardsManage research tools and participant recruitment infrastructureMeasure and improve research velocity and impact metricsWhat we look forRole-agnosticImpact: Demonstrated ability to drive business impact through research and systemsMission alignment: Passionate about making crypto/fintech accessible to everyoneTrust: Intellectual honesty, low ego, challenges assumptions constructivelyCommunication: Translates complex findings into actionable insights for all audiencesRole-specific5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environmentsExpert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experimentsDelivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually useSynthesizes signals from research, analytics, CX, and sales into cohesive direction for productHas built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impactMotivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrailsFluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)Fintech/crypto or DeFi experie ... (truncated, view full listing at source)