Starlink Communications Manager (Enterprise Customer Success)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong><span data-contrast="auto">STARLINK COMMUNICATIONS MANAGER (ENTERPRISE CUSTOMER SUCCESS)</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Starlink is scaling rapidly across Enterprise verticals—including Aviation, Maritime, Government, and large-scale commercial deployments—and we are seeking a Communications Lead, Starlink (Enterprise) to own and evolve the Enterprise customer communications experience end-to-end.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">This role sits at the intersection of Customer Success, Engineering, Operations, and Account Management. You will be responsible for ensuring Enterprise customers receive timely, accurate, and highly relevant communications across complex environments involving hundreds of service lines, bespoke hardware setups, third-party equipment, and mission-critical connectivity.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">You will act as both a strategic owner and an operational co-pilot—auditing and improving automated communications, supporting launches and deprecations, assisting during global crises, and building a more tailored enterprise customer journey that reduces confusion, contact rate, and churn while improving CSAT and NPS. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">RESPONSIBILITIES:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Partner closely with Enterprise Customer Success leadership to draft, review, and maintain all outbound enterprise update emails and communications</span></li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Own and maintain a centralized tracker of all Enterprise communications sent, including audience, trigger logic, and timing</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Audit all automated notifications firing across Enterprise verticals to identify gaps, redundancies, and failure points</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Build scalable playbooks and templates to standardize execution as the organization grows</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"> ... (truncated, view full listing at source)