Customer Support Specialist

<p> </p> <h3><strong>*NEW* Customer Care Advocate Position </strong></h3> <p>Ready to build your career? Join our team of Advocates working<strong> in person </strong>at our Tempe headquarters! As a Customer Care Advocate you’ll be revolutionizing the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion.</p> <p>We’re looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey.</p> <h3><strong>About the Role:</strong></h3> <p>As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:</p> <ul> <li>Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).</li> <li>Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges.</li> <li>Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time.</li> <li>Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja. </li> <li>Other duties as assigned.</li> </ul> <p>This is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.</p> <h3><strong>What You Bring:</strong></h3> <ul> <li>2+ years of customer service experience in a fast-paced or high-volume environment.</li> <li>High school diploma or GED required; Associate or Bachelor's degree preferred. </li> <li>Tech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.</li> <li>Resiliency: You're always ready to learn new things and apply your knowledge to make an impact.</li> <li>Critical thinking: You have a knack for making smart decisions on the fly.</li> <li>Ability to handle phone calls/casework for up to 10 hours a day </li> <li>Ability to read, write, speak, and understand English </li> </ul> <h3><strong>Unlock Your Earning Potential Quickly!</strong></h3> <p>We offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:</p> <ul> <li>Starting Pay: $20/hr</li> <li>At 4 Months: $21/hr</li> <li>At 6 Months: $22/hr</li> <li>After 6 months, you unlock the remainder of our performance-based Careers Not Jobs program, which allows eligible team members an additional compensation increase ($0.50) every 90 days.</li> </ul> <p>We believe in recognizing and rewarding hard work. With increases tied to individual performance, you could be earning $23+ after 12 months.</p> <p><strong>Investing in You: Benefits Perks</strong></p> <p>We believe that when our team members thrive, so does Carvana. That's why we offer a comprehensive Total Rewards package designed to support your success and well-being.</p> <p><strong>Financial Well-being:</strong></p> <ul> <ul> <li>Competitive base pay PLUS performance-based compensation opportunities</li> <li>401(k) retirement plan with Carvana matching contributions</li> <li>Opportunity for overtime during peak seasons</li> <li>Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvana's future</li> </ul> </ul> <p><strong>Career Growth Development:</strong></p> <ul> <ul> <li>"Careers Not Jobs" philosophy with cle ... (truncated, view full listing at source)