Manager, Engineering (Customer Experience)

<p><strong>About Carvana...</strong></p> <p style="text-align: center;"><strong><em>“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.” </em></strong></p> <p style="text-align: center;"><strong><em>– Stephens Investment Bank, Analyst Report, September 2024</em></strong></p> <p>Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. </p> <p>If you want to grow not just as an engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: </p> <ul> <li>End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.</li> <li>AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.</li> <li>360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.</li> <li>The most sophisticated and self-service automotive lending platform in the world.</li> <li>Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.</li> <li>Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.</li> <li>Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.</li> </ul> <p>And much, much more…</p> <p><strong>This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.</strong></p> <p><strong>About the team and position</strong></p> <p>Carvana’s Customer Experience team is dedicated to delivering exceptional customer experiences. Our team builds the systems and tools internal team members rely on to guide customers, resolve issues, and ensure a smooth, positive journey. We partner closely with Operations to drive intentional, customer-centric evolution.</p> <p>As the Engineering Manager, you will guide a team creating products and tools that elevate both the customer and Carvana team member experience. You’ll lead and guide engineers as they navigate complex opportunities and unlock innovation using technologies such as React, C#, GraphQL, Python, Azure, Kafka, Agentic Programming, and GPT/LLMs. This role collaborates deeply with product, analytics, operations, and engineering teams across Carvana to deliver high-impact solutions.</p> <p>Our team is a collaborative, high-energy group committed to customer-centric innovation. If you’re excited about building products that simplify and reimagine the customer experience, especially in the era of AI, this is your chance to make an impact.</p> <p><strong>What you'll be doing</strong></p> <ul> <li>Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products</li> <li>Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards</li> <li>Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership</li> <li>Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracki ... (truncated, view full listing at source)