Part Time Customer Advocate, VM, Market Operations

<p>We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!</p> <p>Whether it's helping customers with our one-of-a-kind Vending Machine experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.</p> <p><strong>Shift Requirement:</strong>. The hours for this position are from 1pm - 9 pm. We ask that team members be available to work 6 days a week; Saturdays are required. </p> <p><strong>Unlock Your Earning Potential!</strong></p> <p>We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:</p> <ul> <li><strong>Pay Range:</strong> $17-$19 hourly</li> <li><strong>Starting Pay:</strong> $17/hr</li> <li><strong>At 3 Months: </strong>$17.50/hr</li> <li><strong>At 6 Months: </strong>$18/hr</li> </ul> <p>In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.</p> <p>And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. </p> <p><strong>Benefits + Perks: </strong><strong><br></strong></p> <p>We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: </p> <ul> <li>Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons</li> <li>Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.</li> <li>Health Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc.</li> <li>Time Off Work-Life Balance: Generous paid time off (7.5 days) </li> <li>Professional Development: Extensive internal growth and professional development opportunities</li> <li>And more!</li> </ul> <p><strong>About the Role: </strong></p> <p>We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:</p> <ul> <li>Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine</li> <li>Complete customer paperwork and include thorough notes in our customer tracking system</li> <li>Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.</li> <li>Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.</li> </ul> <p>* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: <a href="https://www.asnnotary.org/?form=stateinfo">State Notary Requirements</a>.</p> <p>* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.</p> <p>* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).</p> <p> </p> <p><strong>General qualifications and requirements</strong></p> <ul> <li>Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You w ... (truncated, view full listing at source)