Manager, IT-APAC

<div class="content-intro"><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. </p></div><h2><strong>Position Overview</strong>: </h2> <p><strong>We are looking for a Manager, IT-APAC </strong></p> <p>As an IT Manager-APAC,you will be responsible for overseeing and managing the organization's IT infrastructure, technical support operations and technology initiatives. This role requires the individual to work in both Individual Contributor (IC) and Managerial capacity, contributing hands-on technical work while providing strategic leadership to the IT team. The IT Manager ensures the reliability, security, and efficiency of the company's IT environment, aligning technology solutions with business goals and driving operational tasks toward automation.</p> <h2><strong>What You’ll Do:</strong></h2> <ul> <li>Lead and supervise the IT support/helpdesk team to ensure timely resolution of incidents and service requests.</li> <li>Manage daily IT operations, ensuring uptime, performance, and reliability of systems, office networks</li> <li>Accountable for IT logistics, including procurement, shipping, and delivery of hardware.</li> <li>Maintain accurate inventory of IT assets, including tracking warranties and updating asset information</li> <li>Accountable to handle employee onboarding and offboarding processes efficiently.</li> <li>Foster effective collaboration across teams.</li> </ul> <h2><strong> Key Metrics: </strong></h2> <ul> <li><strong>Service Level Agreement (SLA) Adherence:</strong> Maintain a high percentage of IT support tickets resolved within agreed-upon timeframes .</li> <li><strong>Infrastructure Reliability Uptime:</strong> Achieve maximum availability for regional IT systems and networks to ensure operational stability </li> </ul> <h2>What You’ll Add to DigitalOcean:</h2> <ul> <li>Overall experience of 8+ years with 2-3 years in Managerial role</li> <li>Experience with <strong>Jamf and Intune</strong>, with <strong>Jamf 300 or AZ-900 certification preferred</strong>.</li> <li>Experience with Okta, Google Workspace, Zoom, and Google Meet</li> <li>Strong hardware support knowledge, including laptops and peripherals.</li> <li>Hands-on experience managing IT inventory, stock tracking, and warranty updates.</li> <li>Knowledge of IT asset management and logistics coordination.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work effectively under pressure and manage multiple tasks simultaneously.</li> <li>Customer-focused mindset with a commitment to providing exceptional service</li> </ul> <p>This is a hybrid role based out of Hyderabad, India. <br><br>#LI-Hybrid </p> <p class="p1"> </p><div class="content-conclusion"><h2 class="p-rich_text_section"><strong data-stringify-type="bold">Why You’ll Like Working for DigitalOcean</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">We innovate with purpose. </strong>You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li> <li data-stringify-indent="0" da ... (truncated, view full listing at source)