Senior Engineer I (Node.js & Headless Application)

<div class="content-intro"><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. </p></div><p>We are looking for a highly skilled Node.js Headless Application Developer Expert to play a critical role in troubleshooting, optimizing, and supporting modern JavaScript-based web applications. As a Subject Matter Expert, you will handle complex, high-priority issues involving Node.js runtimes, Headless CMS integrations, and modern frontend frameworks (Next.js, React, Nuxt.js).</p> <p>The Node.js Developer Expert will leverage a deep understanding of asynchronous programming and modern "headless" stacks to resolve technical challenges that affect application performance, scalability, and uptime. This position ensures Cloudways' customers can deploy and scale advanced application workloads with high-level expertise, reducing reliance on external developers.</p> <p><strong>What You’ll Do:</strong></p> <p>Advanced Node.js Troubleshooting Issue Resolution:</p> <ul> <li>Diagnose and resolve Node.js runtime errors, memory leaks, and event-loop bottlenecks.</li> <li>Troubleshoot dependency conflicts (npm/yarn) and version mismatch issues.</li> <li>Resolve process management issues using tools like <strong>PM2</strong> or <strong>Systemd</strong>.</li> <li>Debug complex build-time and runtime errors in SSR (Server-Side Rendering) and SSG (Static Site Generation) environments.</li> <li>Troubleshoot and resolve asynchronous execution issues, including promise rejections and callback hell.</li> </ul> <p>Headless Performance Optimization:</p> <ul> <li><strong>Runtime Tuning:</strong> Fine-tune Node.js memory limits and garbage collection settings for optimal server utilization.</li> <li><strong>API Performance:</strong> Optimize API (REST and GraphQL API) response times and data fetching strategies.</li> <li><strong>Object Cache Configuration:</strong> Implement and optimize Redis or Memcached for session management and application caching.</li> </ul> <p>Security Hardening:</p> <ul> <li><strong>Application Security:</strong> Implement best practices for JWT, OAuth, and environment variable management.</li> <li><strong>Vulnerability Scanning:</strong> Identify and resolve vulnerabilities within the Node.js package ecosystem (npm audit).</li> <li>Ensure applications follow security best practices to protect against injections.</li> </ul> <p>Cross-Functional Collaboration Training:</p> <ul> <li><strong>SME Escalations:</strong> Handle advanced issues escalated by support engineers, providing detailed root cause analysis (RCA).</li> <li><strong>Customer Developer Collaboration:</strong> Work with customer development teams to identify and implement application-level fixes.</li> <li><strong>Internal Team Training:</strong> Conduct technical workshops on Node.js, Headless CMS, and latest stack trends for support engineers.</li> </ul> <h3><strong>Key Metrics: (optional)</strong></h3> <ul> <li>Customer Satisfaction Score (CSAT)</li> <li>First Contact Resolution (FCR)</li> <li>Average Handle Time (AHT)</li> <li>Ticket Backlog</li> <li>Mentorship contributions</li> </ul> <h2><strong>What You’ll Add to DigitalOcean:</strong></h2> <ul> <li><strong>Education:</strong> BS/BE in Computer Science/Engineering or related field.</li> <li><strong>Experience:</strong> 4–5 years of relevant experience in Node.js development or high-level technical support for modern JS stacks.</li> <li><strong>Core Technical Skills:</strong></li> <li><strong>Performance Tools:</strong> Familiarity with Redis, Varnish, Cloudflare, and monitoring tools (N ... (truncated, view full listing at source)